In the first blog post in this series we talked about differing web acceleration architectures and their performance implications. But there’s a lot more to web site acceleration than just the architecture and its delivery. What about all the other aspects included that are needed to make web site acceleration a complete service, such as:

• How good is their web portal? Do they have good reporting and monitoring?
• Does the Content Delivery Network provider allow you to enter a support ticket in the portal, through e-mail, as well as by calling Customer Support?
• Do they have a global network footprint and if so how dense are their end points?